The KISS mantra should be in the mind of all business owners and staffs. It should form part of the corporate culture. Keep it simple, stupid (KISS) is more true than ever. Why keep it complicated and confusing (KICC)? Simplicity can even lower the cost of doing business.
How simple is your sales fulfillment process? Do you require your staffs to prepare thick report or just a one page report? Do you still print and file invoices that are sent to customers? Do you still print (and file) payment vouchers? Do you still maintain your own servers, install complicated network wiring etc etc? Re-evaluate your business process to ensure that it is really simple. You can then focus on creating customers.
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