Why do people feel so miserable and disengaged at work? Because today's businesses are increasingly and dizzyingly complex. Traditional pillars of management are obsolete.
“The real battle is not against competitors. This is rubbish, very abstract. When do we meet competitors to fight them? The real battle is against ourselves, against our bureaucracy, our complicatedness.”
“Now, in front of the new complexity of business, the only solution is not drawing boxes with reporting lines. It is basically the interplay. How the paths work together. The connections, the interactions, the synapses. It is not the skeleton of boxes, it is the nervous system of adaptiveness and intelligence. You know, you could call it cooperation, basically. Whenever people cooperate, they use less resources.”
The key is collaboration. We should not put employees into boxes, who tend to protect their own turfs. Collaboration is essential in business management.
The 6 rules to simplify are:
1. Understand what your people do
2. Reinforce integrators
3. Increase total quantity of power
4. Extend the shadow of the future
5. Increase reciprocity
6. Reward those who co-operate
"Blame is not for failure, it is for failing to help or ask for help"
Jorgen Vig Knudstorp, CEO Lego Group.
Watch this refreshing and engaging TED video by Yves Morieux to learn more:
The KISS mantra should be in the mind of all business owners and staffs. It should form part of the corporate culture. Keep it simple, stupid (KISS) is more true than ever. Why keep it complicated and confusing (KICC)? Simplicity can even lower the cost of doing business.
How simple is your sales fulfillment process? Do you require your staffs to prepare thick report or just a one page report? Do you still print and file invoices that are sent to customers? Do you still print (and file) payment vouchers? Do you still maintain your own servers, install complicated network wiring etc etc? Re-evaluate your business process to ensure that it is really simple. You can then focus on creating customers.
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