Problem solving skill is one of the most vital skills in the corporate world. Staffs spent a lot of time in solving various business problems such as financial, customer service, IT, logistics and other day-to-day problems. The recommended problem solving framework usually involves a) define the problem b) generate options c) evaluate and select appropriate options and d) implement the solutions.
You can easily find millions of articles / websites on problem solving skills. Just google and you will find many such articles / websites. Unfortunately, the theoretical framework of problem solving does not include the behavioural or emotional part of the equation.
The practical routes in problem solving seems to follow this dangerous sequence:
Problem occurred > Blame > Hate / Anger > Revenge / Retaliation > Self-destruction
When problem occurred, instead of fixing the problem, some staffs prefer to fix the blame on someone else. Hate / anger starts to fly in the company. At times, the hatred is so strong, instead of spending time building the company, time is spent on seeking revenge / retaliation (also known as back stabbing each other). If this corporate culture is allowed to grow, this sequence of actions will eventually lead to self destruction of the company.
If you are the boss, beware and be alert of such behaviour before it is too late.
Perhaps the best quote in problem solving is "The problem is not the problem. The problem is your attitude about the problem." Do you understand?
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